Please return your product(s) within 7 days. For your return please contact us before you ship out your product(s). You will be given instructions and will be required to fill a simple form stating return reasons, order number, product details, and contact information. After return forms are filled and confirmed by us, you can send us the package.
Please Pack all merchandise safely to prevent damage during transit.
Return Address:Vaping koi
All first order shipments or First credit card orders will require you to Sign and Show ID for Proof of Age, After the first order, or the first credit card order, we may randomly ask you to Sign and Show ID for Proof of Age. There are no exceptions!
All Canada Post Proof of Age option shipments will require you (purchaser of the order) to sign upon the delivery. If your home address delivery attempt with Proof of Age option failed because of your absence, your package will be delivered to the nearest post-office/pick-up station where it will be available for pick-up with your (purchaser of the order) Proof of Age. Purchaser of the order must be present, and please bring your valid government-issued photo I.D. Any fees associated with packages that are Returned to Sender because Proof of Age was not able to be determined, will not receive a refund.
We will only ship to the address specified on your account, and only to the name specified on the account. If a shipment is returned to us because of an incomplete or inaccurate name or address it will not be re-shipped. If your package is returned to us, you must make the necessary changes to your account information and pay for re-shipment.
It is your responsibility to make arrangements for delivery fulfillment if you do not anticipate being present for the delivery. Vaping koi Inc. is not responsible for the cost of any lost, stolen or undeliverable shipments that may result from being absent or without I.D.
Please note, that in an effort to prevent credit card fraud, and to protect your identity, orders placed with different billing and shipping information may need additional confirmation before fulfillment. This confirmation may be required in the form of additional credit card verification, valid photo ID and/or a phone call from our staff.